1.0 Payment will be 50% at the beginning and 50% after rendering. (before delivering the complete artwork). The customer can choose to pay 100% in advance.
↳ 1.1 There will be no 100% refund at any stage.
↳ 1.2 Until the color and lineart phase, the customer can receive 70 % of the amount paid instantly.
↳ 1.3 During the rendering phase, the client can receive 30% of the amount paid instantly.
↳ 1.4 After completion of the comms, the customer will not be entitled to a refund.
↳ 1.5 If the artist needs to cancel the comms, they will receive a 100% refund.

2.0 Payments via Ko-fi or Stripe.
↳ 2.1 Other payment methods will be denied.
↳ 2.2 For any trade suggestions, the artist must be notified during the information and description of the order may or may not be accepted

3.0 Only residents of Brazil can request payment in reais.

4.0 The comms will only be made/continued after the customer's approval/payment, if not done, another order will go ahead.
↳ 4.1 The customer will have the right to wait for 30 days to make payment, after this wait and without agreed payment, the comms will be canceled without the right to a refund

5.0 Prices may change depending on the complexity of the order.

6.0 The artist works in phases: Sketch, Color + Lineart, Render.
↳ 6.1 The client can change as many times as they want in the sketch phase.
↳ 6.2 Until the rendering phase, the client can only change the colors or details that were not noticed or the artist made an error.
↳ 6.3 In the other phases, it can only be changed with an extra price depending on the complexity.

7.0 The artist can take up to 3 months to complete a comm. There is a Trello page where all customers can check their position in the queue.
↳ 7.1 If the artist started her comm , it is your right as a customer to ask how it is going. But don't push to finish if a deadline hasn't been discussed.

8.0 If the client wants their comms to be done faster, they must pay $10 for each person who wants to skip.
↳ 8.1 The artist rarely works exclusively with people who have never worked or work big.

9.0 The artist will inform you if there are events that may delay the comms.

10.0 For confidentiality, include one of the following packages:
↳ 10.1 Package 1 ($ 5): Only WIP will be posted, final file only with authorization.
↳ 10.2 Package 2 ($ 15): No WIP, final file only with authorization.
↳ 10.3 Package 3 ($ 30): TOTAL confidentiality, abbreviated name on trello.

11.0 The personal information of both the artist and the client cannot be shared or used in good or bad faith, as well as plans that involve or not the order that was placed

12.0 The artist must receive model credits with @ included from twitter/X.
↳ 12.1 This can be in video/live descriptions or bios and profile descriptions on social media with a link to twitter/X.
↳ 12.2 All work done by Aisha Qmuy must be credited to the best of her ability

13.0 The artist has the right to post the comms on social networks, portfolios, tutorials, live streams, demonstrations, etc... (following the rules of secret comm packages)

14.0 Informing the request does not guarantee that the artist will accept it, it may be denied for personal reasons.
↳ 14.1 The artist will inform the reason if she deems it necessary.
↳ 14.2 Certain types of comms will only be made if the buyer, character and performer (vtubers) are over 18 (any concealment of this information will not be the artist's responsibility)

15.0 Keep in mind that the artist improves her design/painting style. So what you saw in the portfolio/prices may be different from what it currently does

16.0 Requests that do not have a suitable reference sheet will not be accepted.

17.0 During the order, the artist has the right to replicate the design of her character.
↳ 17.1 After that, the artist will not have the right to sell any art involving the design without permission from the owner.
↳ 17.2 The artist will not have the right to edit or use her .psd for training without her permission (example: training for render, rigger or anything that changes the original file)

18.0 The finished comms will be sent via Google Drive link or E-mail.
↳ 18.1 For illustrations, png will be sent with signature, with and without the background.
↳ 18.2 Vtubers model will be sent .psd ready for rigging, png of their looks and possible expressions.
↳ 18.3 Design Category will be sent separately the versions.

19.0 The artist provides you with the service of "Free Adjustments and Edits" for Vtuber Models and separate arts provided by them.

20.0 The artist has a blacklist with riggers who refuse to work together for personal reasons, the list will be sent along with a .psd of the model or separate art.
↳ 20.1 Working with these riggers makes the customer lose the right to "Free Adjustments and Edits"

21.0 Agencies, companies and other organizations will have values changed.
↳ 21.1 Affiliates who place orders that do not involve company projects will not have values changed.

22.0 The free illustration will be a Surprise Me artwork, which can be an icon or half-body, at the artist's decision

23.0 Surprise Me artwork is created without the client's supervision, without revisions or spoilers until completion.

↳ 23.1 If an error occurs, including design errors, changes will be made free of charge.

24.0 All conversations will be carried out via social media messages that are agreed between the client and the artist.
↳ 24.1 Any prejudice, offensive speech, disrespect and excessive discomfort will cause cancellation of the order without right of refund.

25.0 The customer's request will be removed from trello and deleted if there is no news within 2 to 3 months, without the right to a refund
↳ 25.1 The artist may use the pose or scenario to other projects.

26.0 The artist is open to feedback on behavior, organization and delivery, but refuses NEGATIVE feedback/opinions that dictate about her art without asking the client and those involved (painting, lineart, anatomy, etc...)

27.0 The artist will communicate about the start of the comms and whether the client is still interested, if they do not respond within 1 week, maximum 2 weeks, the comms will be understood as "not interested" and will be removed from the waitlist

28.0 The artist speaks native Portuguese and intermediate English, but if she deems it necessary, a translator will be used

29.0 You do not have the right to trace, copy and claim that you made my art.
↳ 29.1 You will not be able to remove my signature.
↳ 29.2 You may not change it or ask someone else to do it without my permission.
↳ 29.3 You cannot use it in AI, NFT and other programs for the same purpose.
↳ 29.4 You cannot ask another artist to copy my work for any reason.

30.0 The client does not have the right to sell my delivered work or use other means to circumvent this agreement.
↳ 30.1 The client may only do so with my permission and valid agreements.

31.0 Commercial use is charged at 80% of the total value of the comms.
↳ 31.1 Without commercial use, you can ONLY post them on your networks and use them in other works and there will be no refund money involved/monetization (banner, calendar, pfp).
↳ 31.2 Commercial use will be charged if the client uses my art in any product sales or promotional content (keychains, shirts, dakimakura, mugs, cases, rewards, presentation videos, event announcements, etc.).
↳ 31.3 For companies and agencies, the amount will be charged 100% of the total comms amount and there will be an agreement of at least 10% of the sales of products containing the art.
↳ 31.4 Vtubers Models and Designs already have the use commercial only for promotional content, videos/lives and sub reward

32.0 Illustrations Surprise Me may have its original files used as a reward on Patreon